Refunds & Returns
By placing an order, You confirm that You have read, understood and accepted these following policy.
Returns
Our refund policy lasts 7 days. If 7 days have gone by since delivery of product, unfortunately, we can’t offer you a refund or exchange.
We accept the return on products which were shipped out by us and if the item is faulty due to an error on our end (e.g. wrong item or damaged item). Item(s) must be returned together with proof of purchase.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All returns are subjected to 15% restocking fees.
To complete your return, we require a receipt or proof of purchase. Please contact our customer support at shop@beezily.net and we are happy to assist you with your request.
Please note, we do not accept returns for socks and insoles items due to health reasons, please make your selections carefully.
To qualify for a refund, your item must be sent back to us in new/unused condition, and in the original packaging it was received in. All clothing merchandise must also be returned with tags attached.
Please note that certain products are not eligible for refund for hygienic reasons. These items include: Hats, headbands, socks, wraps, swimwear and bras & liquids, food related, health & personal care items.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
All sale items are final
- Items bought on sale are not eligible for a refund. Only items purchased at regular price qualify for a refund. All sales items are final.
All seasonal items are final
Return shipping costs are not refunded. The customer will be responsible for paying to send the item back to us. Please consider using a trackable shipping service or purchasing shipping insurance. Without tracking, we cannot guarantee that we will receive your returned goods.
IMPORTANT: Please contact our Customer Support on shop@beezily.net to return your purchase. You will be provided with a specific return address. Please DO NOT send your purchase back to the manufacturer.
Refunds are processed within 7-10 business days of receiving your return (excluding weekends or holidays).
(!) We reserve the right to deny returns that do not comply with our Return Policy.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
A refund will be given in following terms:
- Item didn't make it to delivery address provided (this excludes customer input errors)
- Item has a manufacturing problem
- Item is the incorrect size
You may inquire for a replacement within 48 hours upon receiving, if your item falls in one of these three categories listed above. We require a photo/video showing the defect in quality or size so we can send you a replacement.
Sale items (if applicable)
Items bought on sale are not eligible for a refund. Only items purchased at regular price qualify for a refund. All sales items are final.
Seasonal Items (if applicable)
All sales of seasonal items are final.
Late or missing refunds (if applicable)
If you have been notified that you were eligible for a refund and that your refund has been processed, but you haven’t received the refund yet, there are certain steps that we ask you to take before contacting BEEZILY.
Please note that some transactions take a while to be posted to your account. So, if you do not see the transaction immediately after our notification, don’t panic. It just means that the process hasn’t been completed yet as it may take some time for your refund to be officially processed and posted to your account.
So, we ask that you do the following:
- Bank Payment: Check your bank account. If it is not posted, contact your bank to query whether a refund is on your account to be processed.
- Credit card payment: Contact your credit card company and ask whether they see any pending transactions on the account.
NOTE: There is often some processing time (2-5 business days) before a refund is posted.
If after you’ve done both actions you still have not received your refund, please contact us at shop@beezily.net
Undeliverable Packages
We may on occasions have packages returned to our warehouse because it was undeliverable. This generally happens for one of the following reasons:
- An incorrect shipping address was entered at checkout
- The courier failed in their attempt to deliver the package or the package was not picked up from a local depot within the time specified
- The package was refused by the recipient
BEEZILY is not responsible for packages returned as undeliverable. We will also not issue a credit or refund for the items in these packages. please contact your local post office to file a claim.
Lost or Stolen Packages (While in transit)
If your package has been lost in transit, Please reach out to us by email as we will likely send you out a replacement at no extra charge to you.
For any other questions regarding shipping, etc, please visit our FAQ!
Order cancellations
All order cancellations must be done within 6 hours of placing the order.
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed will be subject to a cancellation fee (15% of your total order value exclude shipping fee) will be applied for the cancellation regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@beezily.net
*Delivery Time Note: In any case, regardless of events beyond control and without the fault or negligence of us. We cannot offer a refund if delay in delivery time causes by those force majeure clauses. Please allow product delivery within a suitable period which is appropriate to the circumstances.